Phishing Emails: The Unacceptable Failures of American Express
Over the past few weeks I’ve received a large percentage of phishing emails that purport to be from American Express, although they are not. These emails are sent by scammers trying to steal user names and passwords from unsuspecting American Express card holders, so they can then access their account information and card numbers to […]
It’s Time to Start Dating Your Customers
Imagine walking into a bar and immediately proposing to the first person that catches your eye. Unless you have the body of David Beckham or the lips of Angelina Jolie, I am going to go out on a limb here and say that your approach to finding a life-long partner is a bit skewed. And […]
Your Customers Called…They’re Lonely
“Hey, it’s me… your old customer… remember me? I bought from you a while back. I’m in need of your service again, but I didn’t know if your business was even in existence anymore, nor did I even remember your company name. I decided to go with another company who actually cared about my business.” This is how […]